Shipping policy

# Shipping Policy

## 1. Delivery area and charges

Velmery offers free standard delivery throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland, with no minimum purchase. We do not currently offer delivery outside the United Kingdom. The Channel Islands and Isle of Man are outside this delivery area.

## 2. Delivery times

- Order cut-off: 5:00 pm (17:00) UK local time, Monday to Friday.
- Handling time: 1–2 working days.
- Transit time after dispatch: 5–7 working days.
- Estimated total delivery time: 6–9 working days.

UK local time means Greenwich Mean Time (GMT) in winter and British Summer Time (BST) in summer. Working days are Monday to Friday, excluding applicable bank holidays. Weekends and bank holidays do not count towards handling or transit estimates.

Orders received with successful payment before the cut-off enter processing that working day. Orders received at or after the cut-off, at weekends or on bank holidays enter processing on the next working day. The estimated total is measured from that processing start date; it does not promise same-day dispatch. Transit begins after dispatch and is additional to handling time.

These times are estimates. If we become aware of a delay affecting your order, we will explain the position and the available options. A delay does not remove your statutory rights.

## 3. Order processing and delivery updates

Please check your email address and delivery details before submitting your order. Your order confirmation summarises your purchase. Once your order has been dispatched, we will send a dispatch update and any available tracking information.

If an item becomes unavailable, we will contact you. We will not substitute a different item or require you to accept an extended delivery time without your agreement. If we cannot fulfil your order, we will refund the affected items.

## 4. Address changes and cancellations

Contact us as soon as possible if you need to correct an address or cancel an order. We will try to make changes before dispatch, but changes may no longer be possible once fulfilment has begun.

Dispatch does not remove any statutory cancellation right. If an order is already on its way, follow our Refund Policy for cancellation and return instructions.

## 5. Delayed, missing or damaged parcels

If your order has not arrived by the end of the estimated delivery period, contact us with your order number. You do not need to wait an additional grace period before reporting a problem. We will investigate with the delivery provider and arrange an appropriate resolution.

Unless another delivery period has been agreed, goods must be delivered without undue delay and within 30 days of the contract. Where the law permits, you can end the contract if we refuse delivery, miss an essential agreed delivery deadline, or fail to deliver within an appropriate additional period you have given us. Any refund due following termination for non-delivery will be made without undue delay.

For delivery arranged by us, the goods remain our responsibility until they come into your physical possession or that of a person you identify to receive them, other than the carrier. A tracking status alone does not remove our responsibility for an undelivered order.

For damaged, faulty or incorrect items, please describe the issue and provide photographs if reasonably available. Photographs help us investigate but are not an absolute condition of exercising your statutory rights. We cover necessary return costs for these cases, as explained in our Refund Policy.

## 6. Failed delivery

If a delivery attempt fails, follow any redelivery or collection instructions supplied by the carrier, or contact us for assistance. If a parcel is returned to us, we will contact you to agree the next step. We do not automatically treat failed delivery as a waiver of your cancellation or refund rights. Any proposed additional delivery charge will be explained and agreed before it is incurred.

## 7. Contact

Velmery  
Business address: 6 Woolley Street, Manchester, M8 8WE, United Kingdom  
Email: contact@Velmery.shop

Please contact us for return instructions before posting goods. The business address above is not a confirmed parcel-return destination.